Living The Brand

Service Description

Online & meeting room training is effective in some cases, however, the cascade of this information from heads of departments to the team on the ground - historically, has been ineffective! We have developed a service toolbox that we deploy in realtime, ensuring that every team member is assessed within a balanced score card and corrective measures are offered, during service! We offer these measures in situ and will be present 'on the floor' to ensure a reduction in agency resource, retention of guest experience & overall revenue is improved by identifying average spend performers.

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